Return & Refund Policy

Return & Refund Policy – ZuQeri™ 🔄

At ZuQeri™, we want you to feel comfortable when purchasing our decorative items. If your order doesn’t meet your expectations, our return and refund policy is designed to offer a clear and practical way to resolve the issue.

1. Return Requirements

You may request a return within 30 days of receiving your order, as long as the following conditions are met:

• The item is unused and in its original condition
• All packaging, accessories, and components are included
• Proof of purchase is provided (such as an order confirmation or receipt)

Items that do not meet these criteria may not be eligible for a refund.

2. How to Request a Return

To begin the return process, please contact our support team:

📧 Email: hello@raredevice.net

📞 Phone: +1 (415) 863-3969

Once your request is approved, we will provide:

• Detailed return instructions
• The correct return shipping address
• A return label if applicable

⚠️ Please note: Unauthorized returns may not be accepted or processed.

3. Damaged or Incorrect Items 📦

We recommend checking your package as soon as it arrives.

If your item is damaged, defective, or not what you ordered, please contact us within 72 hours and include photos of:

• The item received
• The outer packaging
• The shipping label

After review, we will determine a suitable resolution, which may include a replacement or refund.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used, altered, or modified
• Custom or personalized décor pieces
• Gift cards
• Clearance or final-sale items

If you’re unsure about eligibility, please contact us before returning your item.

5. Exchanges

If you wish to exchange an item:

• Contact our support team to receive return approval
• Return the original item following provided instructions
• Place a new order for the replacement

This process helps ensure faster handling and availability.

6. EU Customer Cancellation Rights 🌍

Customers in the European Union may cancel or return orders within 14 days of delivery, provided:

• The item is unused
• Packaging remains intact
• Proof of purchase is included

This right is offered alongside our standard 30-day return policy.

7. Refund Process 💳

After we receive and inspect the returned item, you will be notified of the outcome.

If approved:

• Refunds are issued to the original payment method
• Processing may take up to 10 business days, depending on your payment provider

If you have not received your refund after 15 business days, please contact us.

8. Return Address

The correct return address and instructions will be shared after your return request has been approved.

Contact Information

For any questions about returns, refunds, or exchanges, please reach out to us:

ZuQeri™
600 Divisadero St
San Francisco, CA 94117
United States

📞 Phone: +1 (415) 863-3969
📧 Email: hello@raredevice.net

At ZuQeri™, we aim to make the return process simple, fair, and easy to navigate—so you can shop for décor with confidence and peace of mind. ✨🏡